After Sales Service
We are at your service. You don’t simply buy an organ from Makin, you invest in one and get true benefits of quality service from our in-house team. Our after sales service is second to none with ten years parts and labour warranty on all Makin instruments. As your guarantee approaches its expiry date, you will be provided with details of the Extended Guarantee Scheme or you may prefer to discuss other options including an Annual Service arrangement. No matter which option you choose, you can be safe in the knowledge that your instrument is in good care into the future.
We have been maintaining Makin organs for over 50 years and therefore have tremendous experience in quickly identifying individual faults from the symptoms described. Our massive parts inventory means that any faults are usually corrected within a week by a single visit to the organ so any downtime is minimal. If we do run into more complex issues, such as damage caused by a lightning strike which may require significant rebuilding work, then we can usually provide a loan instrument for you. We have engineers covering the whole country, so regardless of location, call out and labour charges remain at a standard fixed rate.